1 Reply Latest reply on Jan 6, 2016 8:47 AM by Jeff Almasol

    Why do i get error code 726879107:1372+22 whenever i try to run character animator?

    mpiggott93

      everytime i try to start up the tutorial videos in Adobe Character Animator i keep getting the error code. nothing will run. I tried uninstalling and reinstalling the program but it still isnt working.Untitled.png

        • 1. Re: Why do i get error code 726879107:1372+22 whenever i try to run character animator?
          Jeff Almasol Adobe Employee

          Did this just start happening (e.g., on the second time you launched Character Animator) or has been fine for awhile, but then started later?

           

          Do you have the "C:\Users\Megan\Documents\Adobe\Character Animator\Preview\Getting Started Project (Preview 3)\Ch Data\repo.noindex" folder?

           

          Maybe try the following:

          1. Make sure Character Animator is not running.
          2. Open a Windows Explorer window, then enter the path "C:\Users\Megan\Documents\Adobe\Character Animator\Preview" (without quotes) in the address bar to navigate to it.
          3. Rename the "Getting Started Project (Preview 3)" folder to something else.
          4. Restart Character Animator.

           

          Let us know if that at least gets around the issue for now.

           

          Thanks.