15 Replies Latest reply on Jan 13, 2016 2:37 AM by Willam van Weelden

    whtopic.js error

    CAMS-Help Level 1

      I inherited a RoboHelp project and realized instead of publishing the compiled project, they were simply copying any changed files to the server.  I began publishing the project and our software program began throwing an error related to the whtopic.js file.


      Error: The value of the property 'onSetStartPage' is null or undefined, not a function object

      URL points to the whtopic.js file contained in Web Help


      The coder added the bold line to the code, which seemed to solve the problem.



      if (typeof (onSetStartPage) != "undefined")



      My first question, of course, would be, what causes the error and how did the code update fix it.  I also wanted to mention after reviewing WebHelp on the server, I noticed there are multiple instances of the whtopic.js file, as well as another instance of the WebHelp project nested in the original.  Would these be causing conflict?  I'm wondering if it would be safe to delete the entire Web Help project from the server and re-publish everything fresh to see if it corrects the issue.  If not, any suggestions?

        • 1. Re: whtopic.js error
          Jeff_Coatsworth Adobe Community Professional & MVP

          I’m presuming that your application is the one calling the help? What happens if you just browse to the location & open up the index page of the webhelp? Do you get any errors thrown then?

          • 2. Re: whtopic.js error
            CAMS-Help Level 1

            You are correct, the application is calling the Help file. When I browse to the server location and open the index page, there are no errors.

            • 3. Re: whtopic.js error
              Jeff_Coatsworth Adobe Community Professional & MVP

              So you could conclude that the multiple copies you find are messing up which one the app opens & test by backing it all up & reimporting the complete \!SSL!\WebHelp\ contents again.

              • 4. Re: whtopic.js error
                CAMS-Help Level 1

                Thanks! Just wanted to confirm my suspicions that those may be causing an issue. I'll try to convince the powers that be that we should pursue starting with a clean publication of the project to see if that would eliminate anymore issues!

                • 5. Re: whtopic.js error
                  Willam van Weelden Level 5

                  On which browsers do you get the errors? All browsers, or just specific ones? And which version of RoboHelp are you using?

                  • 6. Re: whtopic.js error
                    CAMS-Help Level 1

                    I'm using RoboHelp version 11.  I can open the live project in IE without error.  when the program calls the index file, it opens in a RoboHelp skin for HTML.

                    • 7. Re: whtopic.js error
                      Willam van Weelden Level 5

                      I've taken a look at the code. The OnSetStartPage is included in your topics and the function that breaks can only be called once the topic is loaded. Since the topics work when placed on your computer, there may be a loading issue. How large are your topic files (in KB or lines of content)? Does it occur on all topics or only on a few?

                      • 8. Re: whtopic.js error
                        CAMS-Help Level 1

                        Hi William,


                        Sorry for the delay... busy over the holidays!  The error only seems to occur on the "About" topic, which is linked to an ASP file (not sure why). Now that we have moved from 2015 into 2016 and the footer has been updated, the error is occuring again (see image below). The second image is the entire content of the file that causes the error. If I click No to not continue running scripts, the file opens fine.  I am also able to access the main Help file from the same menu without incident.


                        whtopic.js error.jpgwhtopic.js file.jpg

                        • 9. Re: whtopic.js error
                          Willam van Weelden Level 5

                          What do you mean by 'linked to an ASP file'? Does the about link to an external file? Can you send me the source code of that specific file? (HTML / ASP source) I suspect that you are linking to a file not managed by RoboHelp and that together with the CSH is causing the issue.

                          • 10. Re: whtopic.js error
                            CAMS-Help Level 1

                            The HTML code for the topic is first and the ASP code is second.

                            HTML Code for Topic


                            xml version="1.0" encoding="utf-8"?>

                            DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"


                            html xmlns="http://www.w3.org/1999/xhtml">


                            meta http-equiv="Content-Type" content="text/html; charset=utf-8" />

                            meta name="generator" content="Adobe RoboHelp 11" />

                            title>About Morningstar Office</title>

                            link rel="StyleSheet" href="../Workstation.css" type="text/css" />

                            script type="text/javascript" language="JavaScript">

                            reDo() {

                            if (innerWidth != origWidth || innerHeight != origHeight)

                            ((parseInt(navigator.appVersion) == 4) && (navigator.appName == "Netscape")) {

                            null; script>

                            style type="text/css">

                            { position:absolute;:0px;:0px;:4;:hidden; } style>

                            script type="text/javascript" language="javascript1.2" src="../whmsg.js" charset="utf-8"></script>

                            script type="text/javascript" language="javascript" src="../whver.js" charset="utf-8"></script>

                            script type="text/javascript" language="javascript1.2" src="../whutils.js" charset="utf-8"></script>

                            script type="text/javascript" language="javascript1.2" src="../whproxy.js" charset="utf-8"></script>

                            script type="text/javascript" language="javascript1.2" src="../whlang.js" charset="utf-8"></script>

                            script type="text/javascript" language="javascript1.2" src="../whtopic.js" charset="utf-8"></script>


                            body><script type="text/javascript" language="javascript1.2">//<![CDATA[


                            var strUrl = document.location.href;

                            var bc = 0;

                            var n = strUrl.toLowerCase().indexOf("bc-");

                            if(n != -1)

                            if (window.addTocInfo)


                            if (window.writeBtnStyle)

                            if (window.writeIntopicBar)

                            "<p style=\"text-align:right\"> ");

                            "../Advisor_Workstation_Office.htm", "", ">", "Home", "Welcome.htm");

                            "About Morningstar Office<\/p>");

                            if (window.gbIE4)


                            if (window.setRelStartPage)

                            "setRelStartPage('../Advisor_Workstation_Office.htm');", 1)

                            "UpdateBreadCrumbsMarker();", 1);


                            'load', onLoadHandler, false);  

                            else if (window.attachEvent){ 

                            'onload', onLoadHandler); 



                            script type="text/javascript" src="../ehlpdhtm.js" language="JavaScript1.2"></script>

                            div style="width: 100%; position: relative;" id="header">

                            <p><img src="../Morningstar_Office_Logo_for_Webex.jpg" alt="" style="border: none;" border="0" /></p>


                            h1 style="margin-left: 8px;">About Morningstar Office<span style="vertical-align: Super; font-size: 7pt;"><font size="1" style="font-size:7pt;">SM</font></span></h1>


                            p>Morningstar Office<span style="font-size: 6pt; vertical-align: Super;"><font size="1" style="font-size:6pt;">SM</font></span> is a service mark of Morningstar.</p>

                            p>Click <a href="http://admainnew.morningstar.com/articles/tutorial/30/MorningstarOfficeTechSpec.pdf">here</a> for technical specifications.&#160;</p>

                            div style="width: 100%; position: relative;" id="footer">

                            <p style="font-size: 8pt;">©2016 Morningstar. All Rights Reserved.</p>


                            script type="text/javascript" language="javascript1.2">//<![CDATA[






                            ASP File Code

                            dim ver
                            ver = "" & Request.QueryString("ver")
                            if Len(ver) <> 0 then
                              ver = Mid(ver,4,Len(ver))
                            end if
                            <!doctype HTML public "-//W3C//DTD HTML 4.0 Frameset//EN">




                            <!--(Document created with RoboEditor. )============================-->




                            <title>About Advisor Workstation Office Edition</title>



                            <meta http-equiv=content-type content="text/html; charset=windows-1252">
                            <meta name="template" content="Header_Footer.htt">
                            <meta name=generator content="RoboHELP by eHelp Corporation - www.ehelp.com">
                            <meta name=generator-major-version content=0.1>
                            <meta name=generator-minor-version content=1>
                            <meta name=filetype content=kadov>
                            <meta name=filetype-version content=1>
                            <meta name=page-count content=1>
                            <meta name=layout-height content=624>
                            <meta name=layout-width content=905>



                            <link rel='stylesheet' href='../Workstation_ns.css'>
                            <script type="text/javascript" language="JavaScript" title="WebHelpSplitCss">
                            if (navigator.appName !="Netscape")
                            {   document.write("<link rel='stylesheet' href='../Workstation.css'>");}
                            <style type="text/css">
                            h1.whs1 {margin-left: 8px;}
                            div.whs2 {width: 100%; }
                            <script type="text/javascript" language="JavaScript" title="WebHelpInlineScript">
                            function reDo() {
                              if (innerWidth != origWidth || innerHeight != origHeight)
                            if ((parseInt(navigator.appVersion) == 4) && (navigator.appName == "Netscape")) {
                            origWidth = innerWidth;
                            origHeight = innerHeight;
                            onresize = reDo;
                            onerror = null;
                            <style type="text/css">
                              div.WebHelpPopupMenu {position:absolute; left:0px; top:0px; z-index:4; visibility:hidden;}
                            <script type="text/javascript" language="javascript1.2" src="../whmsg.js"></script>
                            <script type="text/javascript" language="javascript" src="../whver.js"></script>
                            <script type="text/javascript" language="javascript1.2" src="../whproxy.js"></script>
                            <script type="text/javascript" language="javascript1.2" src="../whutils.js"></script>
                            <script type="text/javascript" language="javascript1.2" src="../whtopic.js"></script>




                            <script type="text/javascript" language="javascript1.2">

                            if (window.gbWhTopic)
                            if (window.addTocInfo)

                            if (window.writeBtnStyle)

                            if (window.writeIntopicBar)

                            if (window.setRelStartPage)

                            if (window.gbIE4)
                            <h1 class="whs1">About Morningstar Office<span
                            style="vertical-align: Super; font-size: 7pt;"><font size=1 style="font-size:7pt;">SM</font></span>

                            <p>Version <%=ver%></p>

                            <p>Morningstar Office<span style="font-size: 6pt; vertical-align: Super;"><font size=1 style="font-size:6pt;">SM</font></span>  is a service mark of Morningstar.</p>

                            <p>Click <a href="http://admainnew.morningstar.com/articles/tutorial/30/MorningstarOfficeTechSpec.pdf">here</a>
                            for technical specifications.  </p>


                            <div placeholder id="footer" class="whs2">
                            <form><input TYPE=BUTTON
                            <p>©2016 Morningstar. All Rights Reserved. </p>
                            <script type="text/javascript" language="javascript1.2">
                            if (window.writeIntopicBar)


                            • 11. Re: whtopic.js error
                              Willam van Weelden Level 5

                              How did you get by the ASP file? It seems to be originally generated by a very old version of RoboHelp. I think this ASP file is so old that it's not a surprise that it has broken.


                              Do you know why you have an ASP page instead of a regular topic?

                              • 12. Re: whtopic.js error
                                CAMS-Help Level 1

                                I'm not sure what you mean by "get by the ASP file". If you mean, how did we get the ASP file to work, the coder added the javascript code noted in the first post.


                                I have NO idea why there is an ASP file associated with the topic. I inherited this project and everyone is afraid to do anything different than how it's always been done.   I will see if I can get a response from the coder as to why this topic is special enough to require the ASP code. If there's not a good reason, I vote for removing it!


                                Thanks again for all your help and questions!!

                                • 13. Re: whtopic.js error
                                  Captiv8r Adobe Community Professional & MVP

                                  One way to test things would be to isolate that specific topic. Just copy only that HTML file from your PC to the server and open it from the server. I would expect that action to reveal what the ASP code is doing (or attempting to do).


                                  Cheers... Rick

                                  • 14. Re: whtopic.js error
                                    CAMS-Help Level 1

                                    After more research, I think they are calling the ASP file directly from the link in the program menu.  The ASP file pulls in the correct program version and contains a print button. The HTML file doesn't do either.


                                    Now, I'm going to go back to the file causing the original error, whtopic.js.  Is this file generated by RoboHelp each time the project is compiled or each time it is published?  The coder made the original change within the js file on the server and I don't think I have the same file stored locally.  I have copied the server file into my project now, made the coder's update and will try regenerating and publishing help to the server again. Hopefully that will fix the issue!!

                                    • 15. Re: whtopic.js error
                                      Willam van Weelden Level 5

                                      The whtopic.js file is generated every time you craete an output. You can modify the seed file in your RoboHelp installation directory, but you can't overwrite the file. There are some macro's in the file that RH uses on generation.


                                      I believe the ASP file is at fault here. It's a very old file with unsupported JavaScript in it. The person who originally made the file, can probably udpate the file to the new JS content. If you open any generated topic in notepad, you can see the required JS code.