1 Reply Latest reply on Dec 22, 2015 2:25 PM by Mrinmay Majhi

    Lightroom 6.3 video import/play problem solved


      I tried many things over the last few days on my Asus laptop, windows 10, 64bit, Nvidia Geforce 850M


      What finally worked

      Updating ATK (ATKACPI driver and hotkey-related utilities) from Asus site to latest Version V1.0.0041 

      I also updated smart gesture to latest version  Version V4.0.9

      From Support Center | ASUS USA - search for your model's driver updates page.

      I just happened to do this because I noticed with win 10 I couldn't turn off my touchpad.

      So I stumbled on this fix after many updates and rollbacks of GPU drivers, LR versions (6.0 wouldn't handle video for me either), and the video_toolkit.dll fix.

      LR 6.3 is now importing and playing video as expected. I hope this helps someone else.