3 Replies Latest reply on Dec 23, 2015 5:19 PM by algrinch

    Lightroom 6.3 stopped working with latest windows 10 update

    algrinch

      I have been using Lightroom and Windows 10 since the summer..Windows 10 performed an 'upgrade' yesterday.

       

      Lightroom 6.3 stopped working. Double click the icon and nothing happens.

      on a side note Adobe Photoshop Elements 10 will still run

       

      with restarts in between

       

      uninstalled Lightroom

      installed Lightroom

      tried to update my Video Driver but the installer failed (nvidia gt220)

      updated Adobe Air and Adobe Flash - not that it matters other than they showed out of date.

      ran sfc /scannow  -  said everything was fine

       

      any ideas? Help would be appreciated

       

      Faulting application name: lightroom.exe, version: 6.3.0.10, time stamp: 0x564260ef

      Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff

      Exception code: 0xc0000409

      Fault offset: 0x0000000000074a30

      Faulting process id: 0xed0

      Faulting application start time: 0x01d13d31dc676b8d

      Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Lightroom\MSVCR120.dll

      Report Id: bac36a48-0fd0-479a-92c3-e3e646dc14b8

      Faulting package full name:

      Faulting package-relative application ID: