Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/Phone: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
Thanks for your help, but it still doesn't work...
- Previously, I tested Lightroom with an other e-mail address
- I subscribed to Adobe CC for Lightroom and Photoshop 1 month ago with my current e-mail address. And now I use this one everywhere, I've just checked
What I've just done:
- logout of my adobe account
- restart computer
- login with my right adobe account
- launch updates
- Lightroom still believes to be in evaluation period (now it's 30 days) and Photoshop too...
Adobe CC account Information:
When I sign in to Adobe CC web page
- In my account page, I can see in "Formulas and Products" that my formula includes two softwares Photoshop and LightRoom
- In download page, I can see all adobe software with the mention "Download the evaluation version"
I've just contacted the support by chat.
First of all: "pretty fast and smart support service" (thanks to you Franck and Adobe KB)
The root cause was my /etc/hosts file with bad entries about Adobe. Here is the procedure:
- Go to /etc (with Finder > Go To Directory "/etc" or with Terminal cd /etc)
- Open "hosts" file and remove all the adobe entries:
- with Finder, copy the file to the desktop, modify it, copy the changed file to /etc
- with Terminal, just to sudo -s vi /etc/hosts (for advanced users only ;-))
- Logout from CC
- Login to CC
- Launch your favorites software to test
- No more "Evaluation Period"