I’ve seen some weird behavior with SF6 on Windows 10 but nothing like this.
Are you sure the exact font is activated in SF6 and not in a documents fonts folder in the folder where the CS6 file is located?
Very sure. I keep my fonts very organized.
Fonts are collected in a Font folder with the InD file, and I did try "adding temporarily" to see if that might help. NOT! This is happening with more than one font, and more than one file. But again, I can save the file to an .IDML, open in InD 6.0 and all fonts are showing up. I noticed a post at Extensis that with the latest CC update, Suitcase may have some issues. Waiting to be accepted to the Forum so I can post my question there. Forgot to mention, I am on a Mac, 10.10.5.
Extensis support is excellent and they’re really good about issuing updates. You can try them on Twitter as well.
Try this in the mean time. Package the file in CS6 and then open and resave it in CC2015. Close it and reopen it. That will force it to use the Documents fonts folder.
If it’s still not recognizing the font something is really wrong.
To clarify, once I package in CS6, do I quit Suitcase and then open in CC2015?
Suitcase has nothing to do with this test. Because you’re not seeing an issue in CS6 I’m suggesting that you package the file which will give you a document fonts folder.
Open the resulting, packaged file in CC2015. It will open as converted and I’ve seen instances where it won’t recognize the fonts in the documents fonts folder. If that’s the case, save it over itself, close it, and then reopen it in CC2015.
That worked. Once I collected in CS6, opened in CC2015 and all fonts showed up correctly.
So messing with this the past couple of days...not sure what or where the problem lies. Appreciate the workaround, though.
It would appear that the font for some reason is not showing up as active in ID CC2015.
Next thing to check would be if the font is showing up in other applications. Try it in Illy or PS and even Word or Powerpoint.
Bob - Busy with holiday activities. Hope to try your suggestions in the next couple of days. I have posted the same issue with Extensis customer support and hope to hear something soon from them as well. As soon as I test other programs will post let you know what happened. Appreciate your input.
Sitting down to set up files to run the tests you suggested, I got a response from Extensis. She suggested cleaning the font cache through the Suitcase File menu. I had not thought of doing that (not realizing it was an option in suitcase, using a cache cleaner in the past).
Did it. A couple of odd things happened, but after closing programs again and reopening, it worked. Hoping that fixes it. Again, appreciate your help and tips for troubleshooting. Will keep those in mind if it happens again, or as a possible solution of other font weirdness.