Start Digital Edition.
Go to help > Computer authorize.
Enter in this field your Adobe ID.
Then try to open the eBook.
The computer is authorized. Help/Authorize is grayed out and Help/Erase Authorization is highlighted. When I try to open a book downloaded from ebooks.com is where it is asking for Computer Authorization.. I have erased authorization and reauthorized it several times. When I put in my Adobe ID and Password, I get the error message "vendor account you entered is not authorized with the item you are trying to open. Try again". I'm not a vendor. I'm trying to open a book that I purchased. Does this help?
Have you open the eBook 1x before you has successfully authorize?
This is one of the books that is unopened and unread Just checked. I have downloaded 6 books from ebooks.com Three will open and three are looking for the computer authorization. The three that opened were all read before this happened. The are three that are unread. Still don't know why it's looking for a vendor authorization when I am a reader.
I don't know if it is related, but when I went to the Adobe website to look for answers and signed in, my Adobe ID popped up in the appropriate place with my old email address (email@example.com). I have tried several times to change it, but the edit button is grayed out. I have tried using that on my acer app, but no joy there either.
Digital Edition was authorize with old adobe ID?
I've tried that before using old ID and all combinations of new and old passwords. Still doesn't work. Any other ideas?
Then conctact the reseller of the eBook and ask for checking the file. When you have not open it with empty authorize and also not with a older Adobe ID, its seems a error in the eBook itself. You need new Download without the authorization.
I'm having the same problem. Did you get a fix?
I did. Just got a reply from Sheila.
She gave me two options:
1 De-authorize the computer and reauthorize it again (both in the help on
ADE). I had done that without success several times before.
2. Uninstall the books and re-download them. Worked like a charm.
On Tue, Dec 29, 2015 at 10:45 AM, davidh11905728 <firstname.lastname@example.org>
Yes, Sheila replied via email from eBooks.com. Adobe help didn't have a clue.
She told me to un-authorize the computer and then re-authorize it. I had done that several times without success.
Her second suggestion was to delete the books giving me the problem and re-download them. Worked like a charm.
I don't know who you buy your books from but I will be using their website from now on.
You must authorize Digital Edition with the same adobe ID how has by the first download so that can work. Or have open the eBook before have successfully authorize?
Thanks you anyway, but eBooks solved the problem for me. See the forum
answer. See above.