1 Reply Latest reply on Dec 24, 2015 3:50 PM by rossish

    After effects CC2014 & cc2015 won't load.

    rossish

      It doesn't even give an error message. It used to work on this computer (Win7), but this morning when I double click the icon, the "wait" circle spins for 10 seconds then stops.

       

      I just downloaded an update and shut my computer down completely. Nothing changed.

        • 1. Re: After effects CC2014 & cc2015 won't load.
          rossish Level 1

          My only guess is that this might be caused because I recently added a hard drive to my machine. I moved my Documents folder and Pictures folder to the new drive, and renamed a drive. However, I did NOT rename C:, where the programs reside. I have uninstalled AE and removed my preferences and am downloading it once again, hoping that the new install will figure out the new drive setup. For what it's worth, Adobe Illustrator works fine.