4 Replies Latest reply on Dec 25, 2015 3:22 PM by gwhPoster

    Indesign CC won't open in OS X El Capitan 10.11.2

    gwhPoster Level 1

      Hi everyone,


      I'm using Indesign CC 2015 in OS X El Capitan 10.11.2.  When I try and open it, I get the following errors:


      Unable to launch Adobe InDesign as you may not have sufficient permissions to access the preferences folders. Try deleting the preferences folders and then restart Adobe InDesign.

      Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover work in any unsaved InDesign documents.


      I've tried the following troubleshooting:


      Rebuilt ID preferences on restart

      Rebooted in Safe mode

      I've verified all fonts in Font Book but they're all OK


      The above 3 steps did not solve the issue, so I created a new Test user account on my mac and logged in. When I did this, I was able to open up ID successfully.


      The problem is that I need to be able to use the program with my own mac account so I wondered if anyone has any suggestions on how to solve this issue?


      Would really appreciate any help.


      Thanks in advance.