2 Replies Latest reply on Dec 26, 2015 1:23 PM by Roksoff

    Trying to install LR6 in new computer

    Roksoff

      Having purchased a new computer I've attempted to install LR6 on the new machine but keep encountering the same problem.

      I've downloaded the LR6 software from Adobe and get as far as entering a valid serial number which comes up with an error message saying serial number is valid but a qualifying product could not be found on this computer. In the same window there is a pull down with qualifying products displaying Lightroom 1 through to Lightroom 5, there is no option for Lightroom 6.

      The valid serial number I have is for Lightroom 6.

      Am I missing something and can anyone help?

      Thank you.