2 Replies Latest reply on Feb 1, 2009 2:13 PM by JabbyPandaUA

    Cannot update Adobe AIR 1.1.0.5790 to  1.5.0.7220 on Windows XP Pro

    JabbyPandaUA Level 3
      I've tried both to remove previous version of Adobe AIR runtime from "Program Files > Remove programs" and from command line console by running "AdobeAirInstaller.exe -uninstall"

      No luck!

      When I run "AdobeAirInstaller.exe -uninstall" from command line console I receive an message :
      "failed (consult log)"

      What is the name of log file or where I can locate it?

      I've also tried to run hardware test on my HDD in order to not run into the same trap as described here http://www.mmug-dublin.com/blog/?p=32, but tests with HD Tune showed that both my HDDs are OK, not faulty.
        • 1. Re: Cannot update Adobe AIR 1.1.0.5790 to  1.5.0.7220 on Windows XP Pro
          tzeng Adobe Employee
          Create a .airinstall.log file in your home directory to get the installation log.

          -ted
          • 2. Re: Cannot update Adobe AIR 1.1.0.5790 to  1.5.0.7220 on Windows XP Pro
            JabbyPandaUA Level 3
            Thankt tzeng for this tip, here is the contents of my .airinstall.log file
            ---------
            UI SWF load is complete
            starting uninstall
            Beginning install
            Uninstalling product w/ GUID {197A3012-8C85-4FD3-AB66-9EC7E13DB92E}
            Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
            Rollback due to error complete
            error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
            runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1612" errorID=0]
            begin quitting
            ----

            In general, I think my installation of OS became corrupted, I should reinstall my OS in order to get things fixed with Adobe AIR runtime installation in particular and to repair a few other weird things going on on my desktop PC.

            If this information from my log file is not very helpful, then I will reinstall OS.