4 Replies Latest reply on Jan 7, 2016 4:10 PM by MarioPM2

    app won't open, configuration error 16

    MarioPM2

      After migrating from my 2010 Macbook Pro to a 2015 Macbook Air, I can no longer open an of my CC apps. I get the configuration error 16 message.

       

      I followed the troubleshooting instructions to grant permissions to the folders: SL Store & Adobe PDC inside the application support folder for Adobe. Doesn't work. I've restarted several times. I also uninstalled acrobat and reinstalled. No change. I mostly use acrobat and premiere pro, so those are the two I'm testing with.

       

      Please help! I'm a self-employed video creative who NEEDS these apps to run my business. Thanks.

       

      Mario

      Mac OSX El Capitan, Macbook Air