1 Reply Latest reply on Dec 28, 2015 12:54 AM by Mohit Goyal

    Cant use Photoshop Lightroom

    hannesk53173720 Level 1

      Hi there,

       

      I bought Adobe Photoshop Lightroom 6 this year (Amazon, physical copy) and got my serial number etc. My problem is - I cannot register, I just get the following error "Please establish an internet connection to check your serial number" (I use the German version) although I am connected to the Internet.

       

      Any help would be highly appreciated.

       

      Thanks

      Hannes

       

      PS: Windows 7, AdobePhotoshop Lightroom6

        • 1. Re: Cant use Photoshop Lightroom
          Mohit Goyal Adobe Employee (Admin)

          Hi hannesk,

           

          Please reset the Internet Explore setting back to default and then try it.


          Steps.


          1. Close all Internet Explorer windows that are currently open.
          2. Open the desktop, and then tap or click the Internet Explorer icon on the taskbar. Changing your settings will affect both Internet Explorer and Internet Explorer for the desktop.
          3. Tap or click the Tools button  Tools, and then tap or click Internet options.
          4. Tap or Click the Advanced tab, and then tap or click Reset.
          5. In the Reset Internet Explorer Settings dialog box, tap or click Reset.
          6. When Internet Explorer finishes applying default settings, tap or click Close, and then tap or click OK. You'll need to restart your PC for these changes to take effect


          Related link: Change or reset Internet Explorer settings - Windows Help


          Let us know if that helps.

          Regards,

          ~Mohit