3 Replies Latest reply on Dec 29, 2015 11:41 PM by Nanaky

    ebook protected

    rolands51018907

      After to have authorized the e-reader and computer I have downloaded a ebook. Problem is that after opening the ebook on the e-reader I get the folowing message "ebook protected"

      I have deleted everything and started all over again. Same result.

       

      Does someone has the answer?

        • 1. Re: ebook protected
          Nanaky Level 5

          Has you both devices authorize with the same Adobe ID?
          Can you open the eBook on Digital Edition?

          • 2. Re: ebook protected
            rolands51018907 Level 1

            Hi,

             

             

            yes my computer as wel my e-reader have the same Adobe ID.

             

            yes I can open the ebook in the adobe ADE.

             

             

            gr. Roland

             

             

             

             

             

             

            Verzonden met Windows Mail

             

             

             

             

             

            Van: Nanaky

            Verzonden: dinsdag 29 december 2015 09:01

            Aan: Roland Swinkels

             

             

             

             

             

             

             

            ebook protected

            created by Nanaky in Adobe Digital Editions - View the full discussion 

             

             

             

            Has you both devices authorize with the same Adobe ID?

            Can you open the eBook on Digital Edition?

             

             

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            • 3. Re: ebook protected
              Nanaky Level 5

              Has you check the permissions right click > Mediainfo.