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Is this post your colleague's?
I'll try to find out more but want to know if it is one instance of the problem or two.
Peter, No that is not my colleagues posting. But I did forget to mention she is using RH for HTML. I'm not sure if she is using dual monitors and will find that out.
Not using dual monitors.
Was the installation done with either the user's logon with admin rights or by an admin? If not installed with admin rights, uninstall and install again making sure that either the user's logon has admin rights attached while installing or the install is done by an admin.
Yes, the user had admin rights, and that account was used to install RH.
I have asked someone at Adobe for their thoughts. Cannot promise anything. Remind me in a few days time.
Thanks Peter. I'll pass that on to her, and will post a reminder early next week.
It is hoped this will fix the problem after another reinstall. It involves a registry edit so you must involve your IT people and ensure a backup is made.
Delete RH in the normal way.
Backup the registry.
Reinstall either using the user's logon with admin rights attached or using an IT admin logon.
Let us know how that goes.
My co-worker was hesitant to work in the registry without her husband being around (she works from home, he's a little bit of a techie). At some point she realized her shortcut to the app still worked after uninstall. So she tried uninstalling/reinstalling a time or two. It dawned on her that she wasn't getting the serial number request. She kept at it and eventually received an error saying "RHComAdd.dll failed to unregister". She went to your site and found info about deregistering the dll. She did that, but it didn't find the file. She tried a reinstall again, and now she's got the New Project options back.
So we don't know if the registry deletion would have done the trick, but hopefully this info may be of some use to you.
Thanks for your help.
Duly noted and thanks. I wonder if the app continuing to work was because she did not reboot aftwerwards? Regardless, it sounds as if the solution was really uninstalling and reinstalling a few times.
Peter, It turns out she did not reboot after the first uninstall, which I never thought to ask about, and now I will always wonder if that would have done the trick the first time. Anyway, FYI.
Thanks for all the help.
There are just some things we are not meant to know.
As in the answer to the meaning of life.
Oh, wait. We DO know that. Silly me. It's 42.