1 Reply Latest reply on Dec 28, 2015 11:42 PM by Nanaky

    Error getting License.

    kev32866666

      Hello,

      I purchased book from Kobo store and I authorized Adobe DE without an ID. Now I realized that I cannot read the book elsewhere on my other desktop at home.

      Now, I have created an Adobe ID and still showed an error stated:

      "Error getting License. License Server Communication Problem:

      E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER"

      Can you please help what should I do?

      Thank you.

        • 1. Re: Error getting License.
          Nanaky Level 5

          The eBook are linked with the empty authorization (because you has used digital edition without a eBook). You must ask you reseller of the eBook if get a new download (without a linked adobe id). Then the eBook can linked again now with your right Adobe ID.