I have contacted them 4 times and each time I'm told that a team member will contact me within 24 hours. What is my next step? I can understand a week or two but a month. I stopped calling because I know I'll just be told the same thing.
Do you have any case number/reference number for your interaction with the support?
I can get it escalated for you.
It's been escalated 3 times, not sure if this will help but I still have hope. My case # is 0217256923. Your help in this matter is most appreciated. Thank you and have a Happy New Year!!
From: Sheena Kaul <email@example.com>
To: Rudy Juarez <firstname.lastname@example.org>
Sent: Thursday, December 31, 2015 9:15 AM
Subject: Been almost a month and still have not gotten my issue resolved.
Been almost a month and still have not gotten my issue resolved.
created by Sheena Kaul in Adobe Creative Cloud - View the full discussionDo you have any case number/reference number for your interaction with the support? I can get it escalated for you. If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/8344449#8344449 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/8344449#8344449 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Adobe Creative Cloud by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.
I have escalated the case and you will receive a callback.
I apologise for the trouble.