3 Replies Latest reply on Dec 31, 2015 2:10 AM by defkopta116

    Lightroom CC Crashing

    defkopta116

      Hi guys,

       

      Having some major issues for Lightroom CC 2015. It's fully updated and my graphics card (AMD Radeon HD 5670) is fully updated with the latest drivers. I'm working on a Windows 7 machine with 8 GB of RAM in addition to the 2GB of graphics card RAM in the card. So it should be functioning okay. It runs photoshop and indesign usually quite well.

       

      The Lightroom just crashes regularly for no apparent reason. Even when I'm just checking a setting, and not tweaking a photo, it will just crash on me.

       

      Here's one of the latest error reports:

       

      Log Name:      Application

      Source:        Application Hang

      Date:          30/12/2015 10:45:52 PM

      Event ID:      1002

      Task Category: (101)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      7-PC

      Description:

      The program Lightroom.exe version 6.3.0.10 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

      Process ID: 16d8

      Start Time: 01d142ec0a94c1cf

      Termination Time: 47

      Application Path: C:\Program Files\Adobe\Adobe Lightroom\Lightroom.exe

      Report Id: da568cad-aeea-11e5-8de6-002522ad304a

       

       

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Hang" />

          <EventID Qualifiers="0">1002</EventID>

          <Level>2</Level>

          <Task>101</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2015-12-30T11:45:52.000000000Z" />

          <EventRecordID>129510</EventRecordID>

          <Channel>Application</Channel>

          <Computer>7-PC</Computer>

          <Security />

        </System>

        <EventData>

          <Data>Lightroom.exe</Data>

          <Data>6.3.0.10</Data>

          <Data>16d8</Data>

          <Data>01d142ec0a94c1cf</Data>

          <Data>47</Data>

          <Data>C:\Program Files\Adobe\Adobe Lightroom\Lightroom.exe</Data>

          <Data>da568cad-aeea-11e5-8de6-002522ad304a</Data>

          <Binary>55006E006B006E006F0077006E0000000000</Binary>

        </EventData>

      </Event>

       

      I have seen that one way might be to disable the graphics driver. But I would prefer not to do that as it will slow down my work, and I figure that seeing as I have a compatible card it should be working.

       

      I would appreciate any suggestions! Thanks.

        • 1. Re: Lightroom CC Crashing
          JimHess Adobe Community Professional & MVP

          Unless you have one of the new high resolution monitors, the graphics processor is only going to show very minimal (if any) performance improvement. Although you would rather not disable the graphics processor in Lightroom, it is the solution. If you want to use Lightroom, do it. Your other alternative is to ensure that you have the latest driver for your graphics card. If that doesn't solve the problem then you need to consider installing a different card.

          • 2. Re: Lightroom CC Crashing
            defkopta116 Level 1

            Hi JimHess, thanks for the info.

             

            I have been trying to turn it off, but every time I do it just freezes. Ironic, eh?

             

            This is the error message, if that helps:

             

            Log Name:      Application

            Source:        Application Hang

            Date:          31/12/2015 7:49:07 PM

            Event ID:      1002

            Task Category: (101)

            Level:         Error

            Keywords:      Classic

            User:          N/A

            Computer:      7-PC

            Description:

            The program lightroom.exe version 6.3.0.10 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

            Process ID: 173c

            Start Time: 01d143a7736cd7c9

            Termination Time: 47

            Application Path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

            Report Id: 526e3cc4-af9b-11e5-9c22-002522ad304a

             

             

            Event Xml:

            <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

              <System>

                <Provider Name="Application Hang" />

                <EventID Qualifiers="0">1002</EventID>

                <Level>2</Level>

                <Task>101</Task>

                <Keywords>0x80000000000000</Keywords>

                <TimeCreated SystemTime="2015-12-31T08:49:07.000000000Z" />

                <EventRecordID>129665</EventRecordID>

                <Channel>Application</Channel>

                <Computer>7-PC</Computer>

                <Security />

              </System>

              <EventData>

                <Data>lightroom.exe</Data>

                <Data>6.3.0.10</Data>

                <Data>173c</Data>

                <Data>01d143a7736cd7c9</Data>

                <Data>47</Data>

                <Data>C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe</Data>

                <Data>526e3cc4-af9b-11e5-9c22-002522ad304a</Data>

                <Binary>55006E006B006E006F0077006E0000000000</Binary>

              </EventData>

            </Event>

             

            If you have any clues for me as to how to get around this I would greatly appreciate it!

             

            Cheers.

            • 3. Re: Lightroom CC Crashing
              defkopta116 Level 1

              So I've found the solution - JimHess was right, that was what was causing the crashes. However I couldn't turn it off - as the app would just crash each time.

               

              Here's where I found the solution for that: How to disable graphics processor outside Lightroom app without reseting all preferences.