3 Replies Latest reply on Jan 4, 2016 12:23 AM by Nanaky

    I am trying to download a library to book to an AED v3.0 on Win10 and getting the error message: Unable to download. Error getting license. License Server Communication Problem: E_ADEPT_REQUEST EXPIRED.


      This happened after I got this advice from Adobe:


      Launch ADE • Help -> Erase authorization.

      • ADE will be de-authorized.

      • Now again click on Help -> authorize computer.

      • Authorize ADE,


      Please test the issue and if it is still not resolved, please try the following steps

      • Choose Start > Run.

      • In the Open text box, type REGEDIT and then press Enter. The Registry Editor opens.

      • In the left pane of the Registry Editor, locate the following registry key:

      • HKEY_CURRENT_USER\Software\Adobe\Adept

      • Right-click the Adept key and choose Delete.

      • In the Confirm Key Delete dialog, click OK.


      I was not able to do the first (that option did not appear under 'help') so I followed option 2 and edited my registry, deleting the Adept key.  I get the error message above even after a reinstall of AED v3.0.