I'm experiencing a bizarre printing problem with InDesign and more broadly, with the printer controls in OS X. I use a Xerox Phaser 6600 to print custom envelopes, and i had a workflow set up whereby i regularly printed the envelopes from the InDesign files themselves (i know that many people would suggest to print files from PDFs, but i have never been able to replicate the color printout when printing directly from InDesign). I use the bypass tray on the printer, and had very precise alignments and envelope sizes. The setup worked flawlessly until the printer itself broke. I recently replaced the printer with the exact same model, which necessitated installing a new driver for the printer. Today when i attempted to replicate the workflow with the new driver in Indesign, the printouts come out the size of a postage stamp on the upper left corner on the envelope, whereas before, i obviously had a full sized print fully in line with the size of the envelope. I'm really confused – i've set the document size in InDesign and let InDesign control the document size with the printer – i've checked if any settings are different from the previous printer driver, and can't find a single one – and yet what i get is a postage size stamp mini printout. I attempted to export a PDF file of the document and print out using OS X preview and i get the same issue. Have i missed something obvious? Enclosed are screenshots of the printing settings, the document size settings, and the OS X custom page size i used in preview.
Would really appreciate anyone's insight to this problem. My business relies on this envelope workflow so i'm kind of in a tight spot until i debug this issue. I'm using the latest version of InDesign and OS X – and the latest version of the printer driver that Xerox provides.
Thanks a lot,
Export a PDF and print from Acrobat as it is always better than printing from InDesign itself.
I've never been able to get it to reproduce the colors scheme as it does in InDesign. No matter what export settings or profile i use.
I'll try to print from Acrobat tomorrow, but regardless, the larger problem seems to be an issue with the Xerox printer driver: see this discussion here: