1 Reply Latest reply on Jan 3, 2016 5:40 AM by davidg47660605

    Illustrator license not recognized


      I had the trial version of Illustrator installed and when it's overdue I purchased the one year (pre-paid) license and installed it,

      but it still asks me to buy a license as if I'm still using the trial version... why and what should I do now?


      note that I received a confirmation email for my order,

      and there is no any link for activating my license...

      (also tried "restart" etc.)


      please advice,

      I really need a quick assistance since it's a major tool for my work and I can't afford loosing any time in schedule.