3 Replies Latest reply on Jan 4, 2016 8:12 PM by Szalam

    not starting (2015, 13.6.1)

    andyLo

      Hi everyone,

       

      I am want to try After Effects and can't start it. It crashes instantly on Windows 10 and starts to load on Windows 7 but then starts to clean up and stop starting without any message...

       

      My PC:

      - Windows 7 Professional (64bit) and SP1.

      - Intel Core i5 (4 cores at 2.4GHz)

      - 8GB RAM

      - nVidia GeForce GT 730M

       

      Creative Cloud Version 3.4.3.189

      After Effects Version 13.6.1

       

      It seems to be stopping the startup after trying to load 'unicode'.

      Is there anyone around who knows what to do about it?

       

      All the best,

      Andy