What version of Premiere Elements on your Windows 10 (32 or 64 bit)?
Are you working with an Internet connection?
What is POE?
Do you have the latest version of QuickTime installed on your computer, and are you running the programs as administrator?
What is the video card/graphics card that your computer uses?
Is this a "it worked before but not now" problem or a "it never worked before" problem?
Please consider, and supply details.
Does POE mean that you're working on a networked rather than standalone computer?
A lot of guessing until you supply more details - but, until you write otherwise, I believe that the most likely answer is that your POE = Pillows of Eternity which appears to be a game. Consequently, your questions point to game video involvement.
Thanks for your reaction.
I'm using Windows 10 64bit. The program I'm talking about is Premiere Elements. Adobe suggested POE and I accepted not knowing what it ment.
When I make an MP4 file, all goes well and I have a good output file. But when I try to make a DVD, I have no result. Before Premiere Elements wants to start to create a DVD, it needs an transcoder activation code. As soon as I enter that code, I receive the error "transcoderfout" This is Dutch and I don't know the English translation.
The percentage stays at 0% even after several hours.
Thank you for the additional troubleshooting information.
Transcoderfout is Dutch language for Trancoder Error in the English language.
But, what version of Premiere Elements on Windows 10 64 bit?
Let us explore the possible causes - You have not yet said what version of Premiere Elements you are using....I will assume Premiere Elements 14 for now...
1. If you have a movie menu included with your project, please do not put a stop marker at the end of the last file on the Timeline.
If you have the 14.1 Update installed, this is no longer a problem according to Adobe. If you have not downloaded and installed the Premiere Elements 14.1 Update, please do that from an opened project's Help Menu/Updates.
2. Do the burn to disc with and without a check mark next to the following preference under Edit Menu/Preferences/General....
"Use Hardware Acceleration (uses Intel HD Graphics 2000 and higher)" Does it make a difference in the outcome?
3. Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the card?
Do you have the latest version of QuickTime installed on your computer with Premiere Elements? And, are you running the programs as administrator (from user account with administrative privileges)?
4. More questions on the construction and size of the project Timeline and project settings, but for now let us put together the information from the above. Then we will build on that to decide what next.
Please let me know if you are OK reading my reply in English. If you are using the Translate button, is the translation OK? Your replies are very good in English so I think that we will be able to communicate well in English to solve the Premiere Elements problems.
Add On...still have not figured out the POE, not sure it matters. If you do a burn to folder (4.7 GB), does that work?
I'm using Premiere Elements 14.1 (automatic updates is switched on).
I have no menu in my movie. It is just a trial (appr. 6 minutes) to see if my TV shows everything correctly before I have a finished product that I perhaps have to change afterwards (screen size etc.).
I use as video adapter ATI Radeon HD 4600 series. I can't find an update for windows 10. The manufacturer has an update for Windows 8 but I didn't installed it.
Concerning POE. When I start searching for a solution, I entered PE for Premiere Elements and Adobe suggested POE as a response. I thought it was the professional name so I used it.
I tried making a DVD directly and also as an ISO image. I can't make a DVD either way.
I have the most recent version of quick time installed but still have no solution.
I have no trouble with English and don't use a translation program.
Thank you for the reply with important troubleshooting information.
Please confirm - at this time, if you start a new project with different files, does the burn to DVD-VIDEO on DVD disc and DVD-VIDEO ISO Image fail with this same transcoding error? If yes, have you explored the brand/type of DVD disc you are using?
Do you have the Intel HD Graphics 2000 and newer preference disabled, as mentioned in earlier reply?
How much free hard drive space is there for the Encoded Files Folder (default location is Documents/Adobe/Premiere Elements/14.0)?
More later based on the above.
Thanks again for the follow up. Appreciated.
I don't know who I can disable the HD Grapics 2000. Can you tell?
Meanwhile, I installed Premiere Elements on my laptop also and there everything is working perfect but It have no DVD installed so I have to create an ISO . What I find odd is that when I want to create an ISO or even a MP4 file, I'm not asked to enter a transcoder activation code.
Thanks for the update.
To disable the preference for "Use Hardware Acceleration (works on Intel HD Graphics 2000 and newer), you go to Edit Menu/Preferences/General and remove the check mark next to that option. Please refer to the following screenshot
If you are working with an Internet connection, feature activation typically takes place automatically. Some times you may see notice of that flashing on and off the screen when it is happening. If there is a problem with Internet connect or computer security, you are expected to have problems with certain features and their requirement for first time use/one time only activation.
Success, Your suggestion to disable the hardware accelerator was the solution for my problem.
Thanks for the follow-up and the advises given.
"Success" sounded so good. I am glad that disabling the Hardware Acceleration preference worked for you. Well done with your follow through.
Please do not hesitate if any questions or need clarification with your Premiere Elements projects.