5 Replies Latest reply on Jan 8, 2016 11:17 AM by joel44244296

    activation server error


      When i try to open my doc, "activation server error - code E_ADEPT_INTERNAL" appears, saying that Digital Editions encounter an error on the activation server. On the Help page, it is suggested that I deactivate it, but when I type in my (correct) password, it says that my password is wrong! I have even tried changing my password and typing in the new one. Same problem occurs.

      I am unsure why I cannot access my document. Previously I was on a Macbook Pro and it worked perfectly fine. Since, I have changed to a Macbook Pro with Retina display. I have entered the product key/code, but it will not open.

      What do I do??