10 Replies Latest reply on Jan 7, 2016 6:48 AM by joes2020

    Adobe After Effects CC 2015.1 crashes when trying to start

    joes2020

      The After Effects splash screen opens up, followed by an error message that reads "After Effects error: Crash in progress. Last logged message was: <42612> <ae.blitpipe> <2> Making New Context

       

      It also fails when trying to open an existing project or starting a new one.  User stated it worked previously and then started crashing.

       

      I'm logged in under a new profile, with same failed results.  We tried running "as an administrator", uninstalling and re-installing AE, and even tried running under capability Windows 7.

       

      Triad Premier Pro and Media Encoder and they both worked.

       

      Running on a Windows 7 Enterprise

      16G RAM, Intel Core i7-4810MQ CPU 2.80 GHz

      64-bit OS