I am using Os X El Capitan on my mac and have tried multiple times to download flash player and it will not work. It begins to download and then says installing, but shortly after reads installation failed. I've been to the help pages and done everything

[rachelmcc1022]

I am using Os X El Capitan on my mac and have tried multiple times to download flash player and it will not work. It begins to download and then says installing, but shortly after reads installation failed. I've been to the help pages and done everything they have said and nothing has worked. Can you help?

[_maria_]

Hi,

I'll need to get some installation log files from you to investigate further.  Please review the FAQ Where do I find the Flash Player installation log on the Macintosh? and provide all 4 files listed (install.log, FlashPlayerInstallManager.log, Adobe_ADM.log, and Adobe_GDE.log).  Upload the files to cloud.acrobat.com using the instructions How to share a document or a file sharing service of your choice.  Post the link the the uploaded files in your reply.

You can also try the standalone installer posted at the bottom of the Installation problems | Flash Player | Mac page in the 'Still having problems' section.  If you get an error with that installer, I'll need the install.log file and FlashPlayerInstallManager.log file to investigate the failure.

--

Maria

[Nicholas_Avallone]

Standalone installer worked for me.

Flash Player for Safari and Firefox - NPAPI

Makes me wonder what the point of the other (completely frustrating and totally useless) installer is!

[_maria_]

@Nicholas

If you provide the install log file (Adobe_ADM.log and Adobe_GDE.log) we can attempt to determine why the online installer failed.

--

Maria