20 Replies Latest reply on Sep 27, 2016 11:09 AM by VideoTrainer

    Lightroom import window incredably slow to open and unresponsive once open.

    KittyWS

      I've been running Lightroom 6 on El Capitan with no problems for a couple of months but recently when I attempt to open the import window it will take a long time to open and once opened I can't click on Import, Cancel or change any import settings (it appears to deselect the import window when I try). I can still select and deselect photos but nothing else. I end up having to force quit Lightroom because I can't exit the window once opened.

       

      Browsing my library is also a lot slower with things like starring photos and filtering taking much longer than before.

       

      I've searched a few forums for a solution but nothing seems to be coming up. Any suggestions?

        • 1. Re: Lightroom import window incredably slow to open and unresponsive once open.
          Akash Sharma Adobe Employee

          Hi KittyWS,

           

          • Please open Lightroom
          • Select Lightroom>>Preferences >>Performance.
          • Uncheck "Use Graphics Processor"
          • Then restart Lightroom
          • Also remove External devices Connected to your computer (Like Phone,Tablet,Drives)

           

          Let us know if that helps.

          Regards,

          Akash

          • 2. Re: Lightroom import window incredably slow to open and unresponsive once open.
            KittyWS Level 1

            Hi Akash,

             

            Thanks for the quick reply.

            I already have "Use Graphics Processor" unchecked. I also have all of my photos stored on an external hard-drive so need to have that connected in order to edit my photos. I have always used an external hard-drive though, and it hasn't been running slowly/having problems until now.

            • 3. Re: Lightroom import window incredably slow to open and unresponsive once open.
              Akash Sharma Adobe Employee

              Is Lightroom up to date?

              Check from Help>>Updates(Lightroom Menu bar)

              Latest version 6.3

               

              Regards,

              Akash

              • 4. Re: Lightroom import window incredably slow to open and unresponsive once open.
                KittyWS Level 1

                I have updated it and it now seems to be running a lot faster, thank you.

                • 6. Re: Lightroom import window incredably slow to open and unresponsive once open.
                  VideoTrainer

                  Same issue here.  Painfully slow imports.  Lightroom 6.6.1.  Mac.  El Capitan.

                  • 7. Re: Lightroom import window incredably slow to open and unresponsive once open.
                    Akash Sharma Adobe Employee

                    Hi VideoTrainer,

                     

                    Have you tried eliminating external devices connected to your computer?

                    Try optimizing Lightroom catalog,Reset Preferrences and Uncheck "Use graphics processor" as mentioned in my comment 1.

                     

                    Regards,

                    Akash

                    • 8. Re: Lightroom import window incredably slow to open and unresponsive once open.
                      VideoTrainer Level 1

                      Akash,

                       

                      Thank you for the suggestions. 

                       

                      I tried each of those and it's still importing extremely slow.  Sometimes it throws out the Dynamic Link Server error also and lists a bunch of files that it couldn't import. 

                       

                      - Dave

                      • 9. Re: Lightroom import window incredably slow to open and unresponsive once open.
                        Akash Sharma Adobe Employee

                        Thanks for the update Dave. Could you post the System info from Lightroom Help>>System info here?

                         

                        Regards,

                        Akash

                        • 10. Re: Lightroom import window incredably slow to open and unresponsive once open.
                          VideoTrainer Level 1

                          Akash,

                           

                          Here is my system info.  Thanks.

                           

                          Lightroom version: 6.6.1 [ 1083169 ]

                          License: Perpetual

                          Operating system: Mac OS 10

                          Version: 10.11 [6]

                          Application architecture: x64

                          Logical processor count: 4

                          Processor speed: 2.7 GHz

                          Built-in memory: 8,192.0 MB

                          Real memory available to Lightroom: 8,192.0 MB

                          Real memory used by Lightroom: 458.8 MB (5.6%)

                          Virtual memory used by Lightroom: 1,880.5 MB

                          Memory cache size: 366.0 MB

                          Maximum thread count used by Camera Raw: 4

                          Camera Raw SIMD optimization: SSE2,AVX,AVX2

                          Displays: 1) 3840x2160

                           

                          Graphics Processor Info:

                          Intel(R) Iris(TM) Graphics 6100

                           

                          Check OpenGL support: Passed

                          Vendor: Intel Inc.

                          Version: 4.1 INTEL-10.14.73

                          Renderer: Intel(R) Iris(TM) Graphics 6100

                          LanguageVersion: 4.10

                           

                          Application folder: /Applications/Adobe Lightroom

                          Library Path: /Users/davestoltzfus/Pictures/Lightroom/Lightroom Catalog.lrcat

                          Settings Folder: /Users/davestoltzfus/Library/Application Support/Adobe/Lightroom

                           

                          Installed Plugins:

                          1) Aperture/iPhoto Importer Plug-in

                          2) Canon Tether Plugin

                          3) Facebook

                          4) Flickr

                          5) Leica Tether Plugin

                          6) Nikon Tether Plugin

                           

                          Config.lua flags: None

                           

                          AudioDeviceIOBlockSize: 512

                          AudioDeviceName: Built-in Output

                          AudioDeviceNumberOfChannels: 2

                          AudioDeviceSampleRate: 44100

                          Build: LR5x102

                          CoreImage: true

                          GL_ACCUM_ALPHA_BITS: 0

                          GL_ACCUM_BLUE_BITS: 0

                          GL_ACCUM_GREEN_BITS: 0

                          GL_ACCUM_RED_BITS: 0

                          GL_ALPHA_BITS: 8

                          GL_BLUE_BITS: 8

                          GL_DEPTH_BITS: 24

                          GL_GREEN_BITS: 8

                          GL_MAX_3D_TEXTURE_SIZE: 2048

                          GL_MAX_TEXTURE_SIZE: 16384

                          GL_MAX_TEXTURE_UNITS: 8

                          GL_MAX_VIEWPORT_DIMS: 16384,16384

                          GL_RED_BITS: 8

                          GL_RENDERER: Intel(R) Iris(TM) Graphics 6100

                          GL_SHADING_LANGUAGE_VERSION: 1.20

                          GL_STENCIL_BITS: 8

                          GL_VENDOR: Intel Inc.

                          GL_VERSION: 2.1 INTEL-10.14.73

                          OGLEnabled: true

                          GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

                          • 11. Re: Lightroom import window incredably slow to open and unresponsive once open.
                            Akash Sharma Adobe Employee

                            Check OpenGL support: Passed

                            Try disabling "Use graphics Processor" in Preferences>>Performance

                            Lightroom GPU troubleshooting

                             

                            ~Akash

                            • 12. Re: Lightroom import window incredably slow to open and unresponsive once open.
                              VideoTrainer Level 1

                              Akash,

                               

                              Thanks for the tip.  I've unchecked that now and there is no change.  The extremely slow or failed importing issue is still occuring.  Let me know if you had any additional suggestions.  - Dave

                              • 13. Re: Lightroom import window incredably slow to open and unresponsive once open.
                                Akash Sharma Adobe Employee

                                Thanks for the update Dave.

                                Backup your Lr catalog and reset preferences following Resetting Preferences in Lightroom CC/6

                                 

                                ~Akash

                                • 14. Re: Lightroom import window incredably slow to open and unresponsive once open.
                                  VideoTrainer Level 1

                                  Akash,

                                   

                                  No change.  The problem persists.  Thanks for the ideas though.  Let me know what you suggest as a next step.

                                   

                                  Thanks,

                                   

                                  - Dave

                                  • 15. Re: Lightroom import window incredably slow to open and unresponsive once open.
                                    Akash Sharma Adobe Employee

                                    Please update to the latest versiion Lightroom 6 and let us know if that helps.

                                     

                                    ~Akash

                                    • 16. Re: Lightroom import window incredably slow to open and unresponsive once open.
                                      VideoTrainer Level 1

                                      Akash,

                                       

                                      I'm using the latest version.  Thanks for the tip.  It isn't working any better though. The problem still exists. 

                                       

                                      - Dave

                                       

                                      Here is my system info:

                                       

                                      Lightroom version: 6.7 [ 1090788 ]

                                      License: Perpetual

                                      Operating system: Mac OS 10

                                      Version: 10.11 [6]

                                      Application architecture: x64

                                      Logical processor count: 4

                                      Processor speed: 2.7 GHz

                                      Built-in memory: 8,192.0 MB

                                      Real memory available to Lightroom: 8,192.0 MB

                                      Real memory used by Lightroom: 428.8 MB (5.2%)

                                      Virtual memory used by Lightroom: 1,852.8 MB

                                      Memory cache size: 233.0 MB

                                      Maximum thread count used by Camera Raw: 4

                                      Camera Raw SIMD optimization: SSE2,AVX,AVX2

                                      Displays: 1) 3840x2160

                                       

                                       

                                      Graphics Processor Info:

                                      Intel(R) Iris(TM) Graphics 6100

                                       

                                       

                                      Check OpenGL support: Passed

                                      Vendor: Intel Inc.

                                      Version: 4.1 INTEL-10.14.73

                                      Renderer: Intel(R) Iris(TM) Graphics 6100

                                      LanguageVersion: 4.10

                                       

                                       

                                       

                                       

                                      Application folder: /Applications/Adobe Lightroom

                                      Library Path: /Users/davestoltzfus/Pictures/Lightroom/Lightroom Catalog.lrcat

                                      Settings Folder: /Users/davestoltzfus/Library/Application Support/Adobe/Lightroom

                                       

                                       

                                      Installed Plugins:

                                      1) Aperture/iPhoto Importer Plug-in

                                      2) Canon Tether Plugin

                                      3) Facebook

                                      4) Flickr

                                      5) Leica Tether Plugin

                                      6) Nikon Tether Plugin

                                       

                                       

                                      Config.lua flags: None

                                       

                                       

                                      AudioDeviceIOBlockSize: 512

                                      AudioDeviceName: Built-in Output

                                      AudioDeviceNumberOfChannels: 2

                                      AudioDeviceSampleRate: 44100

                                      Build: LR5x102

                                      CoreImage: true

                                      GL_ACCUM_ALPHA_BITS: 0

                                      GL_ACCUM_BLUE_BITS: 0

                                      GL_ACCUM_GREEN_BITS: 0

                                      GL_ACCUM_RED_BITS: 0

                                      GL_ALPHA_BITS: 8

                                      GL_BLUE_BITS: 8

                                      GL_DEPTH_BITS: 24

                                      GL_GREEN_BITS: 8

                                      GL_MAX_3D_TEXTURE_SIZE: 2048

                                      GL_MAX_TEXTURE_SIZE: 16384

                                      GL_MAX_TEXTURE_UNITS: 8

                                      GL_MAX_VIEWPORT_DIMS: 16384,16384

                                      GL_RED_BITS: 8

                                      GL_RENDERER: Intel(R) Iris(TM) Graphics 6100

                                      GL_SHADING_LANGUAGE_VERSION: 1.20

                                      GL_STENCIL_BITS: 8

                                      GL_VENDOR: Intel Inc.

                                      GL_VERSION: 2.1 INTEL-10.14.73

                                      OGLEnabled: true

                                      GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod

                                      • 17. Re: Lightroom import window incredably slow to open and unresponsive once open.
                                        Akash Sharma Adobe Employee

                                        Optimize your catalog from File>>Optimize catalog.

                                        Also try creating a new catalog and see if that helps.

                                         

                                        Regards,

                                        Akash

                                        • 18. Re: Lightroom import window incredably slow to open and unresponsive once open.
                                          VideoTrainer Level 1

                                          Optimizing the catalog did not help.  Even importing 1 video just hangs.

                                           

                                          Creating a new catalog did not help.  Even importing 1 video just hangs.

                                           

                                          I am importing from the internal hard drive and choosing 'add to catalog'.

                                           

                                          I've tried many different combinations of add, copy, move with no success. 

                                           

                                          Thanks for the ideas.

                                          • 19. Re: Lightroom import window incredably slow to open and unresponsive once open.
                                            Akash Sharma Adobe Employee

                                            Does the issue occurs when you import images?

                                            What is the video file type,size and encoding? Ensure that it is supported Adobe Lightroom supported file formats

                                            Try purging Video cache

                                            • Open Preferences>> File Handling options, find the Video Cache Settings.
                                            • Click the Purge Cache button,close the Preferences dialog and restart Lr.

                                             

                                            ~Akash

                                            • 20. Re: Lightroom import window incredably slow to open and unresponsive once open.
                                              VideoTrainer Level 1

                                              No change.

                                               

                                              Issue persists.

                                               

                                              Same issue with even a single JPEG file as well. 

                                               

                                              - Dave