1 Reply Latest reply on Jan 7, 2016 2:11 AM by Chetna Srivastava

    Lightroom CC crash on launch "Adobe Photoshop Lightroom has stopped working"

    giulim29207964

      Baixei as versões cc do ligthroom e do photshop, mais quando clico para abrir aparece a seguinte mensagem. Adobe photshop ligthroom parou de funcionar.

        • 1. Re: Bom dia!!
          Chetna Srivastava Adobe Employee

          Hi giulim,

           

          We would need event viewer crash logs for Lightroom to get to know the cause of crash so that we can assist you further.

          Follow the below steps :

          1. Click Windows Start button > Type event in Search programs and files field.
          2. Select Event Viewer
          3. Navigate to Windows Logs > Application, and then find the latesteventwith “Error” in the Level column and “Application Error” in the Source column


          event viewer.png


          Regards,

          Chetna