I'm having a problem installing the media server it gives me a weird error right after the I accept button. I've put in a car 3 days ago but no answer so far i really need this fixed

[mwtnetworks]

I am running 64 bit server 2012 R2

I have tried both 4.5 and 5 installers and both have the same problem, I open the installer and then click I accept then I get an error message that says

Setup has detected an invalid registry entry and is unable to proceed.

This can be corrected by uninstalling the current version. (this is a brand new install of server 2012 so there is nothing on it )

HELP

[mwtnetworks]

I still havn't heard back from the CALL or on here can someone help me here

[usama_ahmed_viasto]

Which OS are you using?

[mwtnetworks]

Server 2012 R2

[usama_ahmed_viasto]

You are using a Windows server why?

I have installed it on Centos. Centos is recommended for Adobe Media Server

[mwtnetworks]

Because the client has a windows server , the issue is on the install of the adobe Server exe file for both version 4.5 and for version 5

we are not going to install Linux just for this product.

I need help investigating this particular error please

[saima_khan_adobe · Accepted solution]

Can you check if one of these registry entries are present:

HKLM\SYSTEM\CurrentControlSet\Services\FlashCom (or)

HKLM\SYSTEM\CurrentControlSet\Services\FMS (or)

HKLM\SYSTEM\CurrentControlSet\Services\AMS

These entries get set at the time of installing AMS (or older versions, FMS).

If its a clean Win server 2012 R2, these entries should not be present, else older version of AMS/FMS needs to be uninstalled.
If you think the registry entry ended up there due to other reasons (wrong imaging etc), you can delete the registry entries mentioned above and try installing again.

Thanks,

Saima