Thanks your feedback and I'm sorry for the frustration caused.
The team trial allows any member of the team to download/license images. Although we don't have the option to unlicense images, we understand that an image can be licensed in error and have a process in place to address those scenarios. If you have a case number you could provide it would help me check the interaction with Chat support.
I can see that an image credit has been added to your team account so you still have 10 images to try out.
Thank you. The credit definitely helps. I was certain that this was going to cause problems and this step helps alot. Knowing that this isn't the intended functionality also helps. I really wish the tech in chat with me had known this because he just painted a completely unsympathetic air over the situation. Gave me the impression that "this is only a trial period so don't worry" which completely ignored my legitimate concerns. I wish I could find out if I was the one who initiated the Trial period by following the link from the e-mail or if, in fact, someone else in my team initiated the Trial and the e-mail wasn't blatantly misleading.
Otherwise, I would now consider Stock as an option... I was having a great time navigating around and having a look at everything.
Crossing my fingers...