Hopefully you were able to resolve the issue with your Presenter 11 trial download. If, however, you are still experiencing issues, it will help us troubleshoot if you can provide a little more information. Are you receiving any error messages or does the download just freeze? Are you downloading directly from Adobe Presenter 11-Create eLearning courses from PPT slides or are you utilizing the Creative Cloud Desktop App? What is your computer operating system?
Sorry to hear about your issue.
Please restart you system and make sure no app manager process is running in the back ground and try to install again. If still you are facing the same issue, send me the logs Adobe Creative Cloud Log Collector Tool
using log collector tool.
Zeeshan Hussain (email@example.com)
Adobe Presenter Engineering Team