11 Replies Latest reply on Nov 22, 2016 6:27 AM by Divestco

    paper capture recognition service error

    S_Armstead

      OK Iam VERY new here.  I'm here because I can't get help anywhere else.  I don't mean that to sound like it probably does, but I am desperate! 

       

      Since upgrading to Acrobat DC I have been unable to edit documents that I have scanned.  I keep getting this error when trying to edit a basic document that I scanned.  Unable to process the page because the Paper Capture recognition service experienced an error. (10001)  I've tried different scanners, different resolutions, different computers, and different materials.  I ALWAYS get the same error.  Here's the kicker.  In my lab, there are PCs that have Adobe Acrobat PRO XI still installed, and I get the same error there too.  I was able to use edit forms just fine last November...

       

      I NEED to get this working!!  I absolutely must be able to edit mypdfs!  Anybody else see this?

       

      Windows 7, i5, 3.4GHz, 16 GBs ram. Adobe Acrobat PRO DC 2015 release.