6 Replies Latest reply on Aug 11, 2009 1:20 PM by LowSCSS

    RoboHelp 6 - after publishing website doesn't update

    PeterLoyaltyOne
      I have on Robohelp Test server running "demoSite" website. I checked IIS and it's up and running. I have a test project and I'm trying to update the "demoSite" web site - using the publish process in RoboHTML. The publishing process is successful and I also know that the destination site is also targeted correctly.

      Any idea why the content on the demoSite is not updating?

      PS: I have also checked RoboHelp Server Configuration Manager and the demoSite seems to setup correctly there as well.
        • 1. Re: RoboHelp 6 - after publishing website doesn't update
          RoboColum(n) Level 5
          I may be barking up the wrong tree but you are using the WebHelp Pro single source layout? If so, does the output view give any error message?
          • 2. Re: RoboHelp 6 - after publishing website doesn't update
            PeterLoyaltyOne Level 1
            Thanks for your reply Colum, yes I'm using WebHelp Pro (Primary Layout) and I'm not getting any error messages. Also when I do the publishing I select "republish all" option just to ake sure. Here is my publishing log:

            Starting compilation...
            WebHelp Pro preprocessor 6.00.099

            Compiling C:\Peter\Robohelp_Test\Test\!SSL!\WebHelp_Pro\Test.htm ...

            Preparing to create WebHelp Pro...
            Finished preparing in 0 sec(s)

            Initializing compiler...
            Generating WebHelp Pro 5.50 (6.00.099)...
            Processing TOC data...
            Processing Index data...
            Processing Context-sensitive-Help data...

            Updating HTML topics...
            Updating First_Topic.htm...
            Finished updating HTML topics in 0 sec(s) : total 1 topic(s).

            Processing Full-text-search data...
            Finished processing Full-Text-Search data in 0 sec(s)
            Applying WebHelp Pro 5.50 Template...
            .......................................................................................... ........
            Finished applying Template in 1 sec(s)
            Finished compiling WebHelp Pro in 3 sec(s)
            Successfully published to "demoSite".
            • 3. Re: RoboHelp 6 - after publishing website doesn't update
              PeterLoyaltyOne Level 1
              Interesting, I'm now getting the following error:

              Warning: Failed to publish to "demoSite". reason: Cannot load xml data: MZ¸ ÀÆ„$ ÿÿÿÃU‹ìì(Yt
              hˆMGVMøQMìQ‹MüPèçèÿÿ;ƉEôuZ;þtŠEOˆ;Þt;ßs‹ Æ$ÿd°_utputDebugStringA<ƒ.

              Anyone seen something like this before?
              • 4. Re: RoboHelp 6 - after publishing website doesn't update
                RoboColum(n) Level 5
                Sorry to ask some really daft questions in my previous post but it is best to cover the bases. I've not seen that specific error message before. It maybe time to get your IT guy involved here to dig around inside the server. Maybe a server reboot would solve the problem?
                • 5. Re: RoboHelp 6 - after publishing website doesn't update
                  PeterLoyaltyOne Level 1
                  I'm "IT" but Robohelp is something our team just inherited about 2 weeks ago so I'm not really that knowledgeable just yet. Rebooting the server didn't help...hmmm. Is there a logical relaptionship between the RoboHTML project name and the web site name ? I have been digging around the Adobe Knowledgebase but so far nothing...will keep on digging...
                  • 6. Re: RoboHelp 6 - after publishing website doesn't update
                    LowSCSS

                    Hello!

                     

                    I am getting this error message in my output view, comparable to yours.  However, I'm on RoboHelp 7.  Did you ever find a solution?

                     

                    Warning: Failed to publish to "Publication Server". reason: Cannot load xml data: </font></B></font></B>
                    <!doctype HTML public "-//W3C//DTD HTML 4.0 Frameset//EN">
                    <html>
                    <head>
                    <meta http-equiv="content-ty.