1 Reply Latest reply on Jan 9, 2016 4:49 AM by A.T. Romano

    Premiere elements 14

    michelc57748633

      Bonsoir,

      Je suis Windows 8.1.j'ai téléchargé adobe première éléments 14 sur le site officiel d'adobe .

      Il est inversable car il plante assez fréquemment ,il m'affiche le message suivant "première éléments a cessé de fonctionner" à la suite de ce message le programme se ferme, j’avais le même souci avec le 13,j'ai installe le 14 en pensant que  je n'aurai plus ce souci.

      Quelqu'un peut me donner le remède pour résoudre cet incident.

      je vous remercie par avance.

      Michel

        • 1. Re: Premiere elements 14
          A.T. Romano Level 7

          Michel

           

          Premiere Elements 13 and 14 on Windows 8.1 (assumed 64 bit, please confirm).

           

          Let us go through a check list, keeping in mind that you have same problem with 13 and 14

           

          1. Does the problem exist with and without the antivirus and firewalls disabled?

          2. Do you have the latest version of QuickTime 7 install on your computer?

          3. Are you running the program as administrator (from user account with administrative privileges)?

          4. Is your video card/graphics card driver version up to date according to the web site of the manufacturer of the card? How many video card/graphics cards does your computer use. Please See Device Manager/Display Adapters.

          5. When do the crashes occur - before or after you start importing files into the project workspace?

          6. Does your set up meet System Requirements. System requirements | Adobe Premiere Elements

           

          Let us start here and then decide what next based on the details in your reply. Any questions or need clarification on the above, please do not hesitate to ask.

           

          Thank you.

           

          ATR