4 Replies Latest reply on Nov 22, 2017 6:26 PM by wilsonl98152924

    I can't get Lightroom 6 to open. Can someone please help?

    jonathanh72962379

      As soon as I click on the Lightroom icon to open it, the Lightroom display appears then a prompt that reads Adobe Lightroom has stopped working, please close program. The only thing I can do with it is close the program... Anyone know how to fix this? I have Windows 10 with all programs, software, drivers, etc. up to date to my knowledge. My ASUS laptop is also fully compatible...

        • 1. Re: I can't get Lightroom 6 to open. Can someone please help?
          Mrinmay Majhi Adobe Employee

          Hi jonathanh,

           

          Please follow the steps to get the error log from Event Viewer.

           

          > Open Event Viewer by clicking the Start button, clicking Control Panel, clicking System and Security, clicking Administrative Tools, and then double-clicking Event Viewer.  Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

           

          > Expand Windows Logs in the left hand side panel.

          > Click on Application.

          > In the middle panel, you will find error

          Event Viewer.PNG

           

          > Click on the error log.

          > Post the error Information which you find in the General Tab.

           

          ~Mrinmay


          • 2. Re: I can't get Lightroom 6 to open. Can someone please help?
            jonathanh72962379 Level 1

            Thank you for replying. Okay, this is what i got in the general tab.

             

            Faulting application name: lightroom.exe, version: 6.0.0.10, time stamp: 0x5523190c

            Faulting module name: ig7icd64.dll, version: 10.18.10.4276, time stamp: 0x55d1ffdb

            Exception code: 0xc0000005

            • 3. Re: I can't get Lightroom 6 to open. Can someone please help?
              jonathanh72962379 Level 1

              What am I to do with the error code? I'd really like to start using this product...

              • 4. Re: I can't get Lightroom 6 to open. Can someone please help?
                wilsonl98152924

                I have the same issue on my PC, and C:/Windows/System32 does not have ig7icd64.dll driver file.   My crash report is below.   Search of the Exception Code in the forum only refers to renaming the driver file for the fix, but my Exception offset is different

                 

                Problem Event Name:    APPCRASH

                  Application Name:    lightroom.exe

                  Application Version:    6.0.0.10

                  Application Timestamp:    5523190c

                  Fault Module Name:    atio6axx.dll      <<<---- found this module in the above directory

                  Fault Module Version:    23.20.788.0

                  Fault Module Timestamp:    59fb6688

                  Exception Code:    c0000005

                  Exception Offset:    00000000019be9c7

                ...

                  Additional Information 1:    9343

                  Additional Information 2:    9343be407c2fa309b1960c58e375d44f

                  Additional Information 3:    c922

                  Additional Information 4:    c92211de2f7df547e7ecb52f3b488760

                 

                 

                 

                What can be done with the Fault Module Name?   Would a similar renaming fix the issue?