Which version of surface pro 2? Imo the surface pro is not powerful enough to handle InDesign
I got the i7 version - powerful enough to use InDesign. I know this because I used to be able to use it fine before I updated the particular version of CC that now crashes when I try to open it.
Any error message? Does it work in a new Windows user account?
Yes there's an error message.
Why would try opening it in a new windows user account would work?
Sometimes the User Profile can get an error when trying to start InDesign. Setting up a new login and trying that is a troubleshooting step.
Have you tried resetting your preferences? Troubleshooting 101: Replace, or "trash" your InDesign preferences
If it works in one user, but not another the problem is in the user files, not the program (and we are seeing a lot of this with recent upgrades).
What is the error message?
your right. it does work on a different user.
"Adobe InDesign CC 2015 has stopped working
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available."
It's probably a permissions issue on one or both of the InDesign folders in the user profile. Eugene gave you a link, above, to my article about replacing prefs. You can try just replacing the prefs in the first account as the easiest step, but if that does not work, rename or delete the two folders (you'll need to set Explorer to show hidden files), then copy the same two folders from the new account you created and replace the ones you renamed or deleted. When you do this is is important to replace the entire folder, not just the content.
sigh. I read it - its alittle confusing.
is there an easier way to fix this problem?
Are you comfortable setting permissions (and there's no guarantee that will work)? You still need to find the two Adobe folders in AppData/local and AppData/roaming for the user, the set permissions on them and any subfolders to full rights for System and the user. I don't think that's any easier, myself.
Then reopen InDesign.
You have to be a bit quick - directly after starting InDesign - then you can hold down CTRL ALT SHIFT. Or on a Mac it's CMD ALT OPTION SHIFT.
You have to hold them down altogether.
You should be prompted to Reset Your Preferences. Choose Yes.
I did the CTRL ALT SHIFT and clicked YES.
that set your preference URL is confusing. its not explain well enough.
It's explained perfectly.
And it's not that confusing once you start doing it. You need to print it out and follow it step by step.
It can be daunting, but once you get going on it it's not that difficult.