1 Reply Latest reply on Jan 10, 2016 11:50 PM by Nanaky

    De-authorise computer denied with correct password.

    andrewl6292229

      I need to de-authorize this computer but it will not acknowledge the password which has been confirmed by Adobe. I have changed passwords twice with adobe's help and still no results. Cntrl/shift/d only brings up the same page and the same problem. Help would be appreciated.

        • 1. Re: De-authorise computer denied with correct password.
          Nanaky Level 5

            Windows:

          1. Close all applications.
          2. Choose Start > Run.
          3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
          4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
          5. Select the Adept key.
          6. Choose File > Export.
          7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
          8. Right-click the Adept key and choose Delete.
          9. In the Confirm Key Delete dialog, click OK.
          10. Close the Registry Editor.
          11. Open Adobe Digital Editions and reauthorize.

            Macintosh:
          12. quit Adobe Digital Editions.
          13. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
            If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
          14. Open Adobe Digital Editions and reauthorize