What is your program - Photoshop Elements or Premiere Elements? If Photoshop Elements, you have posted in the wrong forum. Some how your thread got posted in the Adobe Premiere Elements Forum (video editing). If Photoshop Elements, please re-post your thread in the Adobe Photoshop Elements Forum to take advantage of the specialized expertise there. Photoshop Elements
When there please include details including version of Photoshop Elements and computer operating system...what mac operating system? What does the error message say - does it have a code.