Same problem here after installing latest update for AE CC 2015 on a Windows 10 PC. Uninstall/reinstall has not resolved the issue.
Uninstall, run the CC Cleaner tool from Adobe, restart your machine, reinstall. See if that helps.
Before running the CC Cleaner Tool (below are the options the tool offers on my machine) do I have to uninstall all of my CC Cloud Apps? The only App I am having the CEP problem with is CC After Effects 2015 and I don't want to uninstall/reinstall all of my Apps unless I have no other option.
Choose from one of the following options to clean up :
2. Adobe Flash Player 10.2
3. Creative Cloud 2015, Creative Cloud 2014, Creative Cloud & CS6 Products
4. Creative Cloud 2015 only
5. Creative Cloud 2014 only
6. Creative Cloud only
7. CS 6 only
10. CS3, CS4
11. Adobe Id credentials
12. Fix Host File
1 person found this helpful
I was experiencing the exact same issues you described. No amount of uninstall, reinstall, update, or even the CC cleaner tool was able to fix.
The solution? For me, after ensuring that AE was running with full administrator rights in Windows 10 (right click > run as administrator) it opens up just fine for me.
Thanks That fixed it
Hey PAK, i'm having the same problem. Did you ever resolve the issue?
This unfortunately does NOT work in OSX. Same issue here since a few days. Yesterday, when starting AE with Command-Option-Shift keys pressed, I was able to work with it again, but this morning after boot-up: dead, same issue. Any help is much appreciated!
Yesterday, when starting AE with Command-Option-Shift keys pressed, I was able to work with it again, but this morning after boot-up: dead, same issue. Any help is much appreciated!
What, exact, version of AE are you trying to use? (Full version number down to the last decimal, please.)
What happens if you try to use a different version?
What, exact, version of MacOS are you using?
Unfortunately, because AE wont startup, I can only give you AE CC 2015.3 version number 13.8
I am not willing to switch to an older version, because this one worked until recently.
OSX 10.11.5 with NVIDIA GeForce GTX 780 3072MB and 28 GB 800 MHz DDR2 FB-DIMM RAM.
I have tried all of these solutions and still am unable to run AE.
I need the answer to this issue too!!
It turns out that my issue was a network setting. The adobe folder in my documents folder could not be written to when I was offsite. This can happen if you are having your drive backed up online. If you are having the same issue as me you need to check the Always available offline option after right clicking your documents folder.
Thanks for the quick response...
I'm on a Mac, but i still tried the fix...but don't see that option.
I'll keep searching.
2 people found this helpful
I had the same problem on a mac running After Effects CC 15.0.1.
The issue turned out to be faulty permissions on the "Adobe" folder inside the user "Documents" folder. I changed the folder permissions to be "Read & Write" for all (be sure to "apply to enclosed items") and the problem was fixed. Permissions should be as follows:
This was it!!!
I can't believe how many things i tried that were all wrong and much more involved. Then this super simple thing was it.
Thank you PAK1111!