1 Reply Latest reply on Jan 10, 2016 11:44 PM by Nanaky

    How To Erase ADE Authorization For An Old Adobe ID?




      I have two IDENTICAL Adobe IDs:

      1. OLD -   shah-kartik@in.com whose password I do not remember

      2. NEW -  shah-kartik@in.com whose password I know

      JUST FYI: The email ID shah-kartik@in.com itself does not work anymore for me. It's service was shut down in March 2015 by the host internet company.

      I have ADE 4.5. It is authorized to my OLD Adobe ID shah-kartik@in.com (urn:uuid:4623a3e3-491e-47ef-a9e5-7c6e4e9fdeab) I now want to deauthorize it completely from this controversial email ID (which has also become dysfunctional due to email service shutdown by the parent company) I want to then map it to another email ID which is very much in use. I am trying to follow the steps for erasing deauthorization but I keep getting an error: "Your user credentials do not match. Please try again." This could be because I have two Adobe IDs with the same email ID but different passwords, one of which I neither remember nor can recover because the email address is no longer in use. How can I deauthorise my computer from the first/old Adobe email ID?

      Without erasing my activation from an email ID that has stopped working altogether, I am stuck!


      What is a solution to this? There should be someway out of this!


      Best Regards


        • 1. Re: How To Erase ADE Authorization For An Old Adobe ID?
          Nanaky Level 5


          1. Close all applications.
          2. Choose Start > Run.
          3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
          4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
          5. Select the Adept key.
          6. Choose File > Export.
          7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
          8. Right-click the Adept key and choose Delete.
          9. In the Confirm Key Delete dialog, click OK.
          10. Close the Registry Editor.
          11. Open Adobe Digital Editions and reauthorize.

          1. quit Adobe Digital Editions.
          2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
            If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
          3. Open Adobe Digital Editions and reauthorize