1 Reply Latest reply on Jan 10, 2016 11:44 PM by Nanaky

    How To Erase ADE Authorization For An Old Adobe ID?

    kartikshah.mumbai

      Hi,

       

      I have two IDENTICAL Adobe IDs:

      1. OLD -   shah-kartik@in.com whose password I do not remember

      2. NEW -  shah-kartik@in.com whose password I know


      JUST FYI: The email ID shah-kartik@in.com itself does not work anymore for me. It's service was shut down in March 2015 by the host internet company.


      I have ADE 4.5. It is authorized to my OLD Adobe ID shah-kartik@in.com (urn:uuid:4623a3e3-491e-47ef-a9e5-7c6e4e9fdeab) I now want to deauthorize it completely from this controversial email ID (which has also become dysfunctional due to email service shutdown by the parent company) I want to then map it to another email ID which is very much in use. I am trying to follow the steps for erasing deauthorization but I keep getting an error: "Your user credentials do not match. Please try again." This could be because I have two Adobe IDs with the same email ID but different passwords, one of which I neither remember nor can recover because the email address is no longer in use. How can I deauthorise my computer from the first/old Adobe email ID?


      Without erasing my activation from an email ID that has stopped working altogether, I am stuck!

       

      What is a solution to this? There should be someway out of this!

       

      Best Regards

      KS

        • 1. Re: How To Erase ADE Authorization For An Old Adobe ID?
          Nanaky Level 5

              Windows:

          1. Close all applications.
          2. Choose Start > Run.
          3. In the Open text box, type regedit and then press Enter. The Registry Editor opens.
          4. In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
          5. Select the Adept key.
          6. Choose File > Export.
          7. In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.
          8. Right-click the Adept key and choose Delete.
          9. In the Confirm Key Delete dialog, click OK.
          10. Close the Registry Editor.
          11. Open Adobe Digital Editions and reauthorize.

            Macintosh:
          1. quit Adobe Digital Editions.
          2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
            If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
          3. Open Adobe Digital Editions and reauthorize