i'm stuck on the verify screen with a friend's email address that i don't have access too, and cant get back to the sign in page,any ideas on how to fix it?
Follow below steps :
End all Adobe related processes from Task Manager (PC) / Activity Monitor (mac).
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
It will open Appdata folder.
Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )
It will open User Library folder.
3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and trash Opm.db file.
Once you had deleted Opm.db file , relaunch Adobe Creative Cloud app , it shud provide you Sign in option.