1 Reply Latest reply on Jan 10, 2016 1:12 PM by Brucgovn

    stuck on verify screen with the wrong adobe ID

    artsydragoness

      i'm stuck on the verify screen with a friend's email address that i don't have access too, and cant get back to the sign in page,any ideas on how to fix it?

        • 1. Re: stuck on verify screen with the wrong adobe ID
          Brucgovn Adobe Community Professional

          Follow below steps :

           

          End all Adobe related processes from Task Manager (PC) / Activity Monitor (mac).

           

          Windows :

          Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

          Type in below command and hit 'Enter' key.

          Appdata

          It will open Appdata folder.

          Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.

           

           

          Mac :

           

          1) Right click on Finder icon and  select "Go-To" Folder option.
          2) You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )

          ~/library

          It will open User Library folder.

          3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and trash Opm.db file.

           

           

          Once you had deleted Opm.db file , relaunch Adobe Creative Cloud app , it shud provide you Sign in option.