5 Replies Latest reply on Jan 12, 2016 8:19 AM by Tanuj Sandal

    lightroom 6 keeps crashing. now unable to open get error message: An internal error has occurred

    fotoboy 8860

      I recently updated to LR6 and have had frequent crashes. I now cannot open at all I get the following message: An internal Error has occurred. Am unable to begin a chat with Adobe nor call to discuss as these options are not available on their site. Help!

       

      can't parse JSON at char 1 of: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">

      <html>

      <head>

      <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />

      <meta HTTP-EQUIV="Pragma" CONTENT="no-cache">

      <meta HTTP-EQUIV="Expires" CONTENT="-1">

      <link rel="shortcut icon" href="images/favicon.png">

      <link rel="icon" href="images/favicon.png">

      <title>ASUS Wireless Router RT-AC87U - Error message</title>

      <style>

      body {

      background-color:#21333e;

      margin:10px auto;

      }

      .loadingBarBlock{

      filter:alpha(opacity=90);

      opacity:.90;

      -webkit-border-radius: 10px;

      -moz-border-radius: 10px;

      border-radius: 10px;

      behavior: url(/PIE.htc);

      border-radius: 10px 10px 10px 10px;

      border: 0px;

      /*margin-top:200px;*/

      width:300px;

      font-size:12px;

      font-family:Verdana, Arial, Helvetica, sans-serif;

      color:#FFFFFF;

      background-color:#000000;

      position:absolute;

      margin:5px 35% 5px;

      }

      .erTable thead{

      color:#FFFFFF;

      font-weight:bolder;

      font-size:15px;

      font-family:Verdana, Arial, Helvetica, sans-serif;

      text-align:center;

      line-height:25px;

      }

      .erTable th{

      font-weight:bolder;

      font-size:13px;

      font-family:Verdana, Arial, Helvetica, sans-serif;

      line-height:25px;

      text-align:left;

      }

      .erTable thead td{

      height:52px;

      background: #7d7e7d; /* Old browsers */

      background: -moz-linear-gradient(top, #7d7e7d 0%, #0e0e0e 100%); /* FF3.6+ */

      background: -webkit-gradient(linear, left top, left bottom, color-stop(0%,#7d7e7d), color-stop(100%,#0e0e0e)); /* Chrome,Safari4+ */

      background: -webkit-linear-gradient(top, #7d7e7d 0%,#0e0e0e 100%); /* Chrome10+,Safari5.1+ */

      background: -o-linear-gradient(top, #7d7e7d 0%,#0e0e0e 100%); /* Opera11.10+ */

      background: -ms-linear-gradient(top, #7d7e7d 0%,#0e0e0e 100%); /* IE10+ */

      filter: progid:DXImageTransform.Microsoft.gradient( startColorstr='#7d7e7d', endColorstr='#0e0e0e',GradientType=0 ); /* IE6-9 */

      background: linear-gradient(top, #7d7e7dcan't parse JSON at char 1 of: <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">

      <html>

      <head>

      <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />

      <meta HTTP-EQUIV="Pragma" CONTENT="no-cache">

      <meta HTTP-EQUIV="Expires" CONTENT="-1">

      <link rel="shortcut icon" href="images/favicon.png">

      <link rel="icon" href="images/favicon.png">

      <title>ASUS Wireless Router RT-AC87U - Error message</title>

      <style>

      body {

      background-color:#21333e;

      margin:10px auto;

      }

      .loadingBarBlock{

      filter:alpha(opacity=90);

      opacity:.90;

      -webkit-border-radius: 10px;

      -moz-border-radius: 10px;

      border-radius: 10px;

      behavior: url(/PIE.htc);

      border-radius: 10px 10px 10px 10px;

      border: 0px;

      /*margin-top:200px;*/

      width:300px;

      font-size:12px;

      font-family:Verdana, Arial, Helvetica, sans-serif;

      color:#FFFFFF;

      background-color:#000000;

      position:absolute;

      margin:5px 35% 5px;

      }

      .erTable thead{

      color:#FFFFFF;

      font-weight:bolder;

      font-size:15px;

      font-family:Verdana, Arial, Helvetica, sans-serif;

      text-align:center;

      line-height:25px;

      }

      .erTable th{

      font-weight:bolder;

      font-size:13px;

      font-family:Verdana, Arial, Helvetica, sans-serif;

      line-height:25px;

      text-align:left;

      }

      .erTable thead td{

      height:52px;

      background: #7d7e7d; /* Old browsers */

      background: -moz-linear-gradient(top, #7d7e7d 0%, #0e0e0e 100%); /* FF3.6+ */

      background: -webkit-gradient(linear, left top, left bottom, color-stop(0%,#7d7e7d), color-stop(100%,#0e0e0e)); /* Chrome,Safari4+ */

      background: -webkit-linear-gradient(top, #7d7e7d 0%,#0e0e0e 100%); /* Chrome10+,Safari5.1+ */

      background: -o-linear-gradient(top, #7d7e7d 0%,#0e0e0e 100%); /* Opera11.10+ */

      background: -ms-linear-gradient(top, #7d7e7d 0%,#0e0e0e 100%); /* IE10+ */

      filter: progid:DXImageTransform.Microsoft.gradient( startColorstr='#7d7e7d', endColorstr='#0e0e0e',GradientType=0 ); /* IE6-9 */

      background: linear-gradient(top, #7d7e7d