How have you been communicating with her?
The forum? Private message? E-mail?
If you have been working through a particular issue, I'd recommend you continue posting to the thread.
Here is a link to your most recent thread.
I have been communicating only via this forum on the thread that you mention. After my last response I received notification of a reply from ATR but it is not showing on the thread and I am unable to make contact, hence this note. I have been working through various issues as noted on the thread and ATR is most helpful so I hope to continue with that assistance.
Just saw this thread.
Please click on the following link to determine if you can get into our thread discussion in progress
If you can get into the thread, just post a hello message. I will now post a testing message in that thread to make sure that the process is working on my side.
This matter may be the result of a delayed reply on my side if I lost track of your thread in the daily thread traffic. If that is the case, sorry about that. And, we will make up for that today.
Also, since I began contributing in the forum environment, I have maintained my privacy under the ATR. No one should have accurate information beyond that. So, please disregard any reference to my gender or otherwise. Premiere Elements troubleshooting is the focus.
Thank you for the follow ups. Appreciated.