Sounds like the service is down right now.
Try it again in a little while.
Sometime for the Creative Cloud services, it's necessary to sign out and sign in with your Adobe ID. Go to the Creative Cloud desktop app (menu bar on Mac, task bar in Windows). Click the gear icon > Preferences > General. Sign out and sign in again with your Adobe ID.
Probably unrelated, but does it work when the characters # and . are removed from the file name?
Somtimes I ran into the same problem.
Fortunately I have all InDesign versions installed from CS3 to CC 2015.2.
So I could export to IDML myself without using that server based service.
In one documented case, I don't think it's the service not available or temporarily overloaded, but it's the document itself.
Most recent example: I tried to open the InDesign file linked in the post below with InDesign CS6 and the save-back-service. To no avail.
As it turned out later, the document was corrupted in a strange way. I somehow had success with an IDML file the OP provided and to save that after jumping through hoops in CC 2015.2.
thanks for the replies.
i tried again today with another document that i created myself last week, with a simpler filename, and the problem persists.
i tried signing out/in on two different machines, to no avail.
the only thing i haven't been able to test is if the service is indeed down (at least for me)
Hm, testing if the service is down for you should be possible with a very simple InDesign document, just one page and nothing else in it.
To make that document a really slim file, you can "deactivate" * color management temporarily.
* Technically you really cannot deactivate color management, but you can save a document without a color preset (ICC profiles included, that add up for file size):
Go to menu "Edit/Color Settings..." when NO document is open.
Chose: "Simulate: Adobe InDesign 2.0 CMS deactivated",
Add, save and close a new document.
Reset "Edit/Color Settings..." to your old settings.
The new, empty document should be converted easily with the "Simple-Saveback"-Service of CC.
If that will not work, something is really wrong.
i did as you said and, still not working.
i forgot to mention before that the process always seems to get to 33% before giving me the error.
The service may be down. I sent a simple file and got the same error message. I'm sending an inquiry to find out if the service is temporarily down.
I just tested the service with a simple document. No problem so far from my side…
Maybe the European server is up, and the North American server is down. Got another report on another forum (US person, West Coast), that the problem exists for them too.
I'm having the same issue. I know it's not the file because it happens to files I could open last week.
I'm using the original InDesign CC (9.3) and Mac OS 10.6.8. I have four computers with this setup and it's happening on all of them.
This is uncanny, but just so happens we at Markzware today released a new stand-alone application, MarkzTools2. This will allow you to convert any InDesign file into IDML, without the need for InDesign or any online service. It just works. Hope this helps. Here is a video demonstration:
All the best,
thank you for sharing this.
(Who did the color grading? )
Hi Robert and Len,
Can you please try once again, this should work now. In case it still does not work, I will need some information from you.
Hi Uwe, you mean in the video? Yeah, I look odd-ball, but that is nothing new! In all seriousness though, the color is a bit off, for sure.
I just tried again opening a simple InDesign CC 2015 file (1 page) in InDesign CS6 and it fails about 30% through the process.
just tried again. same problem!
thanks for the help, everyone.
Thank you, yes this morning the convert feature is working again on all of our computers.
I am now having this issue with opening a 2017 version with InDesign 2015. Did anyone ever get a solution?
There are multiple factors both internal and external to InDesign application that can lead to document corruption. However, I can take a look and see if the file can be repaired. Please email your InDesign file to firstname.lastname@example.org and I will take a look at the document.
If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link.