someone please help me!!!!
Faulting module name: ig7icd64.dll, version: 10.18.10.4276, time stamp: 0x55d1ffdb
Exception code: 0xc0000005
Fault offset: 0x000000000003ee34
Faulting process id: 0xfd4
Faulting application start time: 0x01d14dae62d41d7c
Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ig7icd64.dll
Report Id: 3667da02-3170-4001-8f03-d492db0f76e1
Faulting package full name:
now I tried to redownload and it said the download encountered errors and wont let me download now
this is unreal
Please try update the Graphics Drivers from the Manufacture website.
Refer: Intel® Driver Update Utility
If you have already tried the above steps, then simple Go to the Control panel >> Device Manager >> Display Adapter >> Expand it and right click on the Intel Graphics Card and disable it.
once done, Open Lightroom see if that works.
Lightroom works fine after following the step 2, then disable the Graphics Processor from Lightroom Preferences.
Go to Lightroom Preferences from the Edit menu
Click on Performance tab
Uncheck the Graphics Processor
Let me know if that helps.
wow, I have been dealing with the "chat" part of adobe and we couldn't figure out what was wrong. this fixed everything and now I am able to use the application!! thank you!! this was very helpful!!!