Have you updated 14 to the 14.1 update yet using an opened project's Help Menu/Updates?
What computer operating system is involved? Mac, what operating system?
As a mini test run, what happens if you do not customize the movie menu? Does the menu still present in the players with the problem that you describe.
I will be back to your thread as soon as possible in the next few hours with a report on my use of this menu (from project preview to player).
I am strictly an Elements Windows user, so the work will be done on Windows 7 64 bit and/or Windows 10 64 bit.
To be continued.....
I'm on a Mac with 14.0. I'll update now and re-test with a completely un-customised menu and see what the result is. I'm also going to try a different theme and see how that behaves
I've tried a different theme with no customisation and it works just fine! So I'm trying to same simple customisation to fonts, colours and backgrounds and will see how it looks.
This test was made with 14.0 but I've since updated to 14.1 regardless
Thanks for testing different movie menu theme with and without your customization. I will delay my tests with the Pan and Zoom theme until you post those results.