4 Replies Latest reply on Oct 12, 2016 10:31 AM by disked Branched to a new discussion.

    Creative Cloud Cleaner Tool not working


      Hi everyone I'm having a major problem. See I am trying to install Lightroom on my Mac, but end up getting errors every time. So I did what everybody told me to do and installed the Creative Cloud Cleaner Tool, when I launched it I saw a couple of things I could easily get rid of. But this Cleaner tool keeps on detecting an Illustrator file in my computer which I know does not exist, and everytime I mark it and try to "remove" it the Cleaner Tool crashes.
      So I wonder if anyone can relate, or knows a solution to this problem that can help me. I'm starting to get really frustrated, because I really need this Lightroom ASAP.


      //Ihsan K


      PS. I attached a screenshot of the problematic Illustrator.