What OS are you working on?
Please refer the following link once and see if that fixes the issue.
OS is Windows 7 Pro 64-bit
Printer is a network MFP, shared via group policy. Drivers are current.
What happens is the user will be able to print just fine, then for "no apparent reason" communication with the printer and that program cease. She can select the printer from the drop-down, but cannot access the Properties and after selecting PRINT nothing happens. Workstation communication with the printer is just fine (test page, printing from Word, etc.) The same is true for any of our other shared printers. She has no locally attached printer.
The repair from the Help menu had been working but yesterday I had to resort to the repair available under Programs and Features / Change.
I will look at the link you sent now.
Thanks for your assistance...
Nothing suggested in the link you sent was helpful. Sorry...