2 Replies Latest reply on Jan 14, 2016 7:04 AM by EvilBugQueen1

    Licensed images download as watermark versions in library

    nonagon123

      After I license an image in Adobe Stock and save it to a Library, the low resolution watermarked version is downloaded instead. Issue started happening a couple months ago; I've been expecting a fix but nothing has happened. Downloading the image to desktop has been my workaround - that still works for me but is less than ideal. Everything used to work perfectly, and the older images in Library that I've licensed still show as licensed and work as expected. Running MacOX El Capitan in Safari, Chrome and FF. See the screenshots below...

       

      Hover on image in Library - note it correctly says "Licensed":

      Screen Shot 2016-01-14 at 2.11.33 AM.png

       

      But there is an error dialog when I double click the image to edit it:

      Screen Shot 2016-01-14 at 2.13.53 AM.png

       

      ...And when I drag to an open document:

      Screen Shot 2016-01-14 at 2.19.08 AM.png

       

      Anyone got a solution for this?