1 Reply Latest reply on Jan 14, 2016 4:46 AM by Chetna Srivastava

    Import problems from iphone5

    trevorb25870786

      Lightroom refuses to recognise duplicates from my iphone5 when I try to import, although the 'don't import suspected duplicates box' is ticked. I would like Adobe employees only to answer this please . Trevor B.

        • 1. Re: Import problems from iphone5
          Chetna Srivastava Adobe Employee

          Hi Trevor,

           

          Ignore suspected duplicates looks for files with matching names + EXIF capture dates + lengths.

          Are these parameters exactly same for the files that you are trying to import from your Iphone5?


          Also, could you share the exact version of Lightroom that you are using?

          And which operating system : Windows or Mac?


          Regards,

          Chetna